Visitor Management System
Overview
I was asked to rebuild how visitors get to meetings at the PIF Tower.
I started on site, watching the real journey:
- Confusing check-ins,
- Repeated ID checks,
- People getting lost between the lobby and meeting rooms.
We rebuilt the flow step by step through the whole eco system.
The Makani mobile app users inside the building using sensors and clear signs.
I led the design across mobile, kiosk, web, signage, and room tablet—using one accessible, bilingual design system.
Problem
The legacy visitor journey to PIF Tower is fragmented and slow.
- Verification happens late at the lobby, creating queues and repeated ID checks
- Wayfinding is unclear after check-in, so guests rely on staff or get lost between elevators and floors
- Once inside the meeting room, meetings start with a technical scramble across separate AV/IPTV/HVAC/lighting controls.
Each touchpoint—employee web, kiosks, mobile app, signage, and room tablet—uses inconsistent interfaces, lacks a universal “single key” to bind the visitor record, and offers weak fallbacks for offline or exception cases. Accessibility and Arabic/English parity are uneven, increasing cognitive load and support needs.
The journy
For the PIF Tower Visitor Management System, I designed the end-to-end visitor journey across multiple connected touchpoints:
Invitation → Employee Verification → Lobby Arrival → Kiosk QR Check-in → Makani Mobile Navigation → Smart Building Guidance → Room Signage → In-Room Conference Tablet.
The goal was to create a seamless experience from entering KAFD to entering the meeting room, while reducing friction across both the physical and digital layers.
Modules
VMS
The VMS dashboard provides a centralized interface for managing spaces within the tower, including meeting rooms, desks, and private offices
Rome Conference
The room conference tablet is the in-room control interface of the Visitor Management System. It gives users one central place to understand the meeting context, manage the room, and access supporting services once they enter the space.
Dashboard
The VMS dashboard is the central management interface of the Visitor Management System. It helps internal teams monitor, manage, and organize spaces across the tower, making sure the operational side supports a smooth visitor experience.
Mobile app (Makani)
is the visitor’s main navigation and guidance tool inside the PIF Tower journey. It helps users move through the building with more confidence by connecting the physical space with the digital experience.
